Ducati Card Assistance


Ducati and ACI Global have established Ducati Card Assistance, which covers Ducati customers in case of breakdown, accident, injury or illness, 24 hours a day, 365 days a year in Europe, the USA and Canada, for 24 months from the date when the bike is delivered.

Ducati Card Assistance includes the following assistance to the motor vehicle:

• Emergency road service and towing
• Transport of passengers following emergency road service
• Return home of passengers or continuation of journey
• Recovery of repaired motor vehicle
• Repatriation of motor vehicle from foreign country
• Localisation and dispatch of spare parts to foreign country
• Hotel charges
• Retrieval of motor vehicle from off the road in case of an accident
• Advance of penalty bonds to a foreign country

It also provides the following assistance to individuals:

• Medical consultation
• Dispatching of doctor
• Ambulance for transport to hospital (Italy only)
• Return home due to health problems
• Family member (dependent)
• Dispatch of urgent medicines to a foreign country
• Cash advance

This service is available free of charge to all Ducati customers who have purchased their bike from the Ducati sales network in the following countries: Italy, France, Germany, Belgium, the Netherlands, Luxembourg, Sweden, the UK, Spain, Portugal, Switzerland, Austria, Greece, Finland, Denmark, Norway, Cyprus, Malta, Estonia, Latvia, Lithuania, Poland, the Czech Republic, Slovakia, Slovenia, Hungary, the USA* and Canada* (*the service is limited to emergency road service and towing, and retrieval of the motor vehicle from off the road in case of breakdown only)